NYC Rules on Language Services and Rights

Language assistance may be available to help you understand your account. If you need help in another language, or want to know what language services we offer other than English or Spanish, please contact us.

If your language is available, an agent will connect you with a third-party language services provider in the language you need.

A glossary of debt collection terms and other helpful resources are available in different languages from the New York City Department of Consumer and Worker Protection at www.nyc.gov/dcwp.