Dealer Contact Information
Santander Consumer USA – Dealer Contacts
Indirect Funding
Call: (800) 877-4696
Fax: (800) 215-7221
Credit
Call: (888) 540-5626
Dealer Advocacy
Call: (866) 557-8428
Regular Mailing
Pay-off checks and customer payments
Santander Consumer USAP.O. Box 660633
Dallas, TX 75266-0633
Backend Products & Lien Holder
Santander Consumer USAP.O. Box 961288
Fort Worth, TX 76161
FedEx Overnight Mail & Contract Packages
Santander Consumer USAeDocs Program, Suite 2039
4054 Willow Lake Blvd
Memphis, TN 38153
UPS and Regular USPS & Contract Packages
Santander Consumer USAeDocs Program, Suite 2039
3268 Progress Way
Wilmington, OH 45177
Overnight Mailing
Pay-off checks and customer payments
Santander Consumer USA1010 W. Mockingbird Lane
Suite 100
Dallas, TX 75247
First Payment
Payments before a deal is funded
Santander Consumer USA5201 Rufe Snow Dr.
Suite 400
North Richland Hills, TX 76180-6036
Charge Back
Santander Consumer USAP.O. Box 306319
Nashville, TN 37230-6319
Overnight Charge Back
Santander Consumer USAC/O Pinnacle Bank
Attn: Lockbox Services – Baggage Building
111 10th Avenue South, Suite 200
Nashville, TN 37203
Add Us to Your Team
As a leader in the auto-finance industry, we often can provide you with funding options across the credit spectrum.
Dealer Relationship Manager
Most questions can be answered by you Dealer Relationship Manager through the contact information provided to you.
Credit analyst
The best way to reach your buyer (other than phone) is to email them using their first initial and last name @santanderconsumerusa.com. Include the application ID number and your question.
Credit hours
Monday to Saturday from 8:00 a.m. to 9:00 p.m., CT
All holidays except Thanksgiving and Christmas.
Can’t find what you need?
Check out our FAQ