DALLAS – Dec. 16, 2015 – Online auto lender RoadLoans has engaged the independent, third party customer reviews community Trustpilot, as it continually seeks to improve its service for RoadLoans customers.
Auto loan and refinance customers now have greater opportunities to leave feedback through RoadLoans’ Trustpilot profile page, with review ratings also displayed within RoadLoans’ Facebook page and within its Internet advertising spots. Since the launch of the page in October, customers have generated more than 150 reviews through the third-party platform with an aggregate rating of 8.8 out of a possible score of 10.
As an innovative, technology-driven company, RoadLoans seeks to enhance its service to customers and to make the process of getting financed for a vehicle as fast and seamless as possible.
“Trustpilot is a valuable tool for listening to our customers and monitoring their levels of satisfaction so we can act upon that feedback and implement ongoing improvements,” said Ryan Scott, RoadLoans’ Vice President of Web Products.
“It also helps to build trust with consumers shopping for auto loans and who may be learning about the RoadLoans brand for the first time,” added Scott. “Online shopping can be incredibly convenient, but it’s important to know you can trust the company you’re choosing to buy services from. We’re proud of our 8.8/10 Trustpilot review rating and only want to improve.”
“We know that a majority of consumers use online reviews when making buying decisions,” said Trustpilot Director Strategic Partnerships, Jonathan Hinz. “By using Trustpilot, RoadLoans has added transparency to the process by ensuring that they are receiving authentic, accurate and unbiased feedback from their customers.”
The reviews shared through the Trustpilot platform will be added to the RoadLoans.com website, and supplement those RoadLoans has already been recording on its RoadLoans.com reviews page and at RoadLoansReviews.com.
About RoadLoans and Santander Consumer USA Holdings Inc.
RoadLoans (www.RoadLoans.com) is a leading direct-to-consumer auto lender, and a brand of Santander Consumer USA Holdings Inc. Santander Consumer USA Holdings Inc. (NYSE: SC) is a full-service, technology-driven consumer finance company focused on vehicle finance, third-party servicing and delivering superior service to our more than 2.5 million customers across the full credit spectrum. The Company, which began originating retail installment contracts in 1997, has a managed asset portfolio of more than $52 billion (as of September 30, 2015), and is headquartered in Dallas. (www.santanderconsumerusa.com)
About Trustpilot
Trustpilot is a global, multi-language review community that builds trust and transparency between consumers and businesses. Boasting more than 15 million consumer reviews of 115,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Every day, more than 10,000 consumers sign up on Trustpilot.com, and every month, 500,000 new reviews are posted on the community. Trustpilot has customers in 65 countries and has offices in New York, London, Copenhagen and Melbourne; its employee base has increased from 168 people in 2013 to its current count of more than 450 employees representing 40 nationalities.
Media Contact:
Laurie Kight
Santander Consumer USA Inc.
214.801.6455
lkight@santanderconsumerusa.com