Exterior wear
Structural/unibody/frame
Normal
N/A
Excess
Absent or nonfunctional exterior parts are chargeable in all instances
Cracks, scrapes, scratches, dings, rust/corrosion and repairs
Normal
- Individual instances of damage over 2 inches if the cost to repair does not exceed $100
- Scratches that can be buffed out during reconditioning
- Single instances of damage 2 inches or less in diameter, excluding hail damage and punctures
Excess
- Excess overspray, conspicuous sanding/grinding marks, uneven texture or poor color match greater than 2 inches in diameter
- One or more occurrences of body, bumper or molding damage greater than 2 inches in size
- Punctures or cracks to painted surfaces that will exceed $100 to repair
- All substandard repair or damage that compromises the safety or structural integrity of the vehicle
- Any defect that reduces market appeal or impairs vehicle appearance
- Damaged chrome bumpers
Glass windshield
Normal
Cracks, stars or stone chips 1/2 inch or less in diameter
Excess
Damage greater than 1/2 inch in diameter or any hole
Glass/lenses: lights, turn signals and lamps
Normal
Cracks 2 inches or less
Excess
Cracks exceeding 2 inches
Mechanical/electrical vehicle maintenance
Normal
N/A
Excess
- Incomplete or subpar repairs
- Any vehicle system/mechanical failure caused by noncompliance with manufacturer’s recommended maintenance program
- Broken or malfunctioning equipment
- Any replacement component that fails to meet manufacturer’s specifications
Tires
Normal
- Tread of at least 1/8 inch when measured at the shallowest point
- Tire type, size and brand must match and comply with manufacturer’s recommendations
Excess
- Tires in any condition that represent a risk to driver/passenger safety, including cuts, sidewall plugs and gouges
- Non-matching brands or improper tire sizes
- Studded tires
Wheels
Normal
Scuffs or minor nicks to wheels or wheel covers
Excess
- Cracked, bent, mismatched or broken wheels or wheel covers
- Wheels/wheel covers that are not original equipment or of equal quality, function and design
Aftermarket modifications
Normal
N/A
Excess
- Any modification to the vehicle’s performance components, suspension or fuel system
- Any change to paint color, non-factory paint scheme or wrapping
- Engraved, etched or tinted glass that represents a risk to driver/passenger safety, is of poor quality or is outside legal regulations
- Spray-on bed liners not installed by originating dealer
- This list is for reference only and may not specify all instances of chargeable vehicle modifications
- Tow hitches not installed by your originating dealer
