Accident, Insurance and Claims Info

Answers to the most important questions you need to ask.

What to Do if You Are in an Accident

Nobody wants to be involved in a vehicle accident, but it happens.

Besides the physical or emotional trauma, it can be a difficult time for vehicle owners to manage all the details and ensure the process goes smoothly with insurance company, auto lender and repair shop.

“After being involved in an accident, our customers are overwhelmed, emotional and looking for some type of certainty, and need guidance on what happens going forward,” said a customer service spokesman for Santander Consumer USA.

Santander Consumer USA wants to help you stay on track with everything that needs to happen so you aren’t hit with complications that could damage you financially. Even after an accident you must keep current with your Santander Consumer USA account based on the terms of your contract.

Here are some important questions you should ask if you are involved in an accident: