Otto is like most people.
When he buys a vehicle, he finances the purchase through an auto lender.
In his case, Otto obtains financing for his vehicle from Santander Consumer USA (SC). And so begins a relationship that will last three, four, five years or even longer.
It’s a relationship that SC takes very seriously, because we want Otto – and you — to have a good borrowing experience. That means providing all of the tools and information needed to keep car payments on track, easily and conveniently.
Here is the story of Otto and his vehicle purchase:
Transcript
Your car won’t last forever …
Wait too long to replace it and this can happen.
But your luck is about to take a turn for the better.
Unlike other auto lenders who require you to jump through hoops, Santander Consumer USA’s process is simple, quick and painless.
Your completed credit application is sent to Santander Consumer USA, which ensures that all necessary information has been provided and approved.
And so begins the life of a car loan – a retail installment contract – and your relationship with Santander Consumer USA.
You soon receive a welcome email – the first of several that will tell you about all the ways SC can help you manage your account.
Using the interactive voice system to make a payment instead of speaking to a Customer Service associate means you won’t pay a service charge.
Signing up for MyAccount allows you to easily keep track and manage your account.
You can quickly make online payments… or sign up for Auto Pay, which ensures you’ll never miss a payment… and you can help the environment by opting for paperless reminders.
The months fly by as you enjoy your new car.
You make regular monthly payments, but over time you may miss a couple and fall behind.
You will quickly get a call from an SC Customer Service representative who will work with you, making arrangements to help get you back on track.
Finally, SC notifies you that your car is paid off, congratulates you, and looks forward to serving you again.
The life of another loan is now complete with Santander Consumer USA
